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《成功应对职场困境全攻略》（汉英双语） 无论你有多么喜爱自己的职业，难免会在工作中遭遇各种困境。如果您应邀做一个即兴演讲时，或无意间把一封私人邮件发给老板时，无论您遇到多么尴尬的困境，本书都会给您提供应对措辞，使您在职场上左右逢源成为职场达人。 |
A Personal E-Mail Reaches Almost Everyone Else
A friend, who worked for a sensitive government agency, was madly in love with a man from a country with sensitive relations with the United States. After a relationship that was far stormier than the two nations’ diplomatic relations, the pair broke up and he remarried. All was well until my friend realized she was at wits’ end. She loved the guy. Craved him. So in a very undiplomatic gesture, she sent along an effusive love letter that just oozed with yearning. Little did she know, in his country everyone has access to everyone else’s e-mails, and her private message was viewed by all in his company.
How you respond depends on the culture of the workplace, the severity (or embarrassment potential) of your message, and whether you incriminated the other person. Most likely, the message will go out to your cc list. And, most likely, other people will send it around. So someone will probably need to address it. In my friend’s case, she didn’t need to respond. Her ex-love interest did it for her, saying something like this: “Just to let you know—you shared your feelings with me and the entire workplace. I am happily married, but I, and everyone else here, wish you the best of luck.”
Perfect Phrases When You’re the Sender of the Message
The Message Reflects Poorly on the Intended Recipient
Start by apologizing for accidentally sending the e-mail. Then say whichever one of the following applies most:
●The message did not in any way reflect ____’s opinion.I have to apologize to him as well.
●Please know that the content reflects my point of view only.
●I alone am responsible for those opinions, and they do not reflect ___’s point of view.
●I expressed that point of view on impulse; it does not fully reflect my point of view or ____’s, in any way.
The Message Reflects Poorly on a Third Party
Once again, apologize first. Then say whichever one of the following applies most:
●The views were quite out of context and should not reflect poorly on anyone—especially _____.
●The viewpoints were entirely my own, and certainly others do not share it.
●If you have read the e-mail, please understand that the perspective is entirely my own and pertains to one circumstance only.
●Obviously, if you have any questions that resulted from this e-mail, you should probably clarify it with ____.
The Message Reflects Poorly on the Recipient’s Workplace
Apologize, and then put the message in context—immediately. And humbly. Especially if the recipient’s job or some other aspect of work will be affected.
●As you know, I am not closely familiar with your workplace, so my opinions were inappropriate.
●_____ did not in any way influence my views of your office. You should ask her about her opinions—do not rely on my insights in any way.
●I did not mean to insult any of you—the feelings I expressed were out of context and entirely my own.
Quick tip
In this situation, you may want to invite the recipients to speak with you directly if they like.
Perfect Phrases When You’re the Receiver of the Message
You can apply the phrases we discussed if you were sending the message and apply any of these strategies.
Humor
●Oops—none of you were suppose to see that e-mail. Sorry about that.
●For your eyes only, guys. So no telling, please.
●Just thought I’d share a personal message with all of my 100 closest personal friends (who happen to be on my cc list). My apologies.
●Pretend you never read this message. What message?
A Direct Approach
●Sorry about that message. ___ meant it for my eyes only.
●As you know, my situation is quite different from what ____ expresses. Sorry to catch you in the web.
●As you know, the e-mail was personal—sorry to open doors that should be closed at work!