最后的演讲:醒悟了的傻瓜 (2/6)

Randy Pausch是美国卡内基梅隆大学的计算机科学、人机交互及设计教授。2006年9月，他被诊断患有胰腺癌。2007年9月18日，他在卡内基梅隆大学做了一场风靡全美的“最后的演讲”，根据这次演讲，他出版的“The Last Lecture”一书则成为亚马逊网站上最为畅销的书籍之一。Randy教授所传达的讯息之所以如此震撼人心，是因为他以诚恳、幽默的态度去分享他独特的经验。他谈的不是死亡，而是人生中的重要议题，包括克服障碍、实现儿时梦想、帮助别人实现梦想、把握每一个时刻……
Hints:
customer-service model
expertise

I don't fully reject the customer-service model, but I think it's important to use the right industry metaphor. It's not retail. Instead, I'd compare college tuition to paying for a personal trainer at an athletic club. We professors play the roles of trainers, giving people access to the equipment, books, labs, our expertise, and after that, it is our job to be demanding. We need to make sure that our students are exerting themselves. We need to praise them when they deserve it and to tell them honestly when they have it in them to work harder. Most importantly, we need to let them know how to judge for themselves how they're coming along. The great thing about working out at a gym is that if you put in effort, you get very obvious results. The same should be true of college. A professor's job is to teach students how to see their minds growing in the same way they can see their muscles grow when they look in a mirror.