Now Pay Attention 现在注意了
Several years back there was a public service announcement that ran on television. It talked about the importance of good listening skills and the difference between hearing and listening. Hearing is a physical ability while listening is a skill. Listening skills allow one to make sense of and understand what another person is saying. In other words, listening skills allow you to understand what someone is "talking about".
几年前，在电视上有个公益广告。它讲的是聆听技能的重要性，以及听和倾听的区别。听是一种本能而倾听是一种技巧。倾听技巧指的是一个人能听明白别人在说什么，并且理解他所说的。换句话说，倾听技巧是让你明白别人正在说什么。
In 1991 the United States Department of Labor Secretary's Commission on Achieving Necessary Skills (SCANS) identified five competencies and three foundation skills that are essential for those entering the workforce. Listening skills were among the foundation skills SCANS identified.
1991年，(美国)劳动部技能达成必须秘书委员会提出的进入职场所必需的5个资格以及3项基本技巧中，倾听技巧就是必备基本技巧之一。
Why You Need Good Listening Skills 你为什么需要良好的倾听技巧
Good listening skills make workers more productive. The ability to listen carefully will allow you to:
良好的倾听技巧让工人生产效率更高。认真倾听的技巧会让你：
better understand assignments and what is expected of you;
更好的理解任务，以及别人对你的期待。
build rapport with co-workers, bosses, and clients;
与同事，老板以及客户建立和善的关系。
show support;
表示你对他人的支持。
work better in a team-based environment;
改善团队合作环境，使其更友善。
resolve problems with customers, co-workers, and bosses;
解决与客户，同事，老板之间的问题。
answer questions; and find underlying meanings in what others say.
回答问题。并且懂得别人谈话里的深层意思。