Anna Douglas uses her thinking ability to see the truth behind a problem. She understands the reasons why problems begin. She understands old people and young people, too. For example, one of her readers, Mr. Thompson, said that his grandchildren left the house as soon as he came to visit. Mrs. Douglas suggested some ways for him to increase understanding with his grandchildren. She told him to listen to young people's music and to watch the most popular television shows. "It's important to know something about your grandchildren's world and show due respect," says Mrs. Douglas. "That means questioning and listening -- and listening is not what oldsters do best," she continues, "Say good things to them and about themselves. Never tell them that they are wrong. Don't give them your opinion. They have been taught that they should have respect for old people."