Could I have your name, please?
= May I have your name?
How do I address you?
address v. 称呼
What can I do for you?
= Can I help you?
= May I help you?
Do you have an appointment?
appointment n. 约会，约定
Mr. Liu is expecting you.
We've been expecting you.
expect v. 期待，期盼
I'm afraid he is engaged at the moment.
I'm afraid he can't see you at the moment.
He is at a meeting right now.
I'm sorry, but he's not available right now.
engaged a. 忙碌的，繁忙的
available a. 有空的，可见客人的
Would you mind waiting?
Can you please wait just a moment?
Please wait a second/sec/moment/minute.
Please take a seat. I'll tell him you're here.
I'll see if Mr. Liu is free.
If you'd like to take a seat. I'll see if Mr. Liu can see you.
Mr. Liu will come and see you right away.
Mr. Liu will be with you shortly.
He will be here in a few minutes.
shortly ad. 不久，马上
接待来客Receiving a Client
Secretary: Good morning, sir. Can I help you?
Guest: Yes. I'd like to see Mr. Liu, please.
Secretary: Do you have an appointment?
Guest: No, I'm afraid I haven't. I'm from the Eagle Company, and I come to see Mr. Liu to discuss sales of our new
Secretary: Could I have your name, please?
Guest: Smith, Peter Smith. And here's my card.
Secretary: If you'd like to take a seat, Mr. Smith, I'll see if Mr. Liu can see you.( to Mr. Liu on his extension ) I have a
Mr. Smith of the Eagle Company who wants to see you... Thank you. ( to Mr. Smith ) Mr. Liu will be with you in about five
minutes, Mr. Smith. Would you like a cup of coffee?
Guest: I'd rather have a cup of tea if possible.
Secretary: Of course, Mr. Smith.