三、投诉理由3：虚假宣传
对于虚假宣传的话题，我们其实可以参考上篇2个理由中的一些例子，投诉重点主要围绕在收到的产品与描述不符或者得到的服务项目和合同上的不一致或遗漏以及根据提示使用后无法获得预期效果等。此类书信在结构上一般由三部分组成：
（一） 表明投诉原因。
（二） 陈述投诉内容，如时间、地点、人物等，并指出具体问题所在以及由此而产生的后果。
（三） 提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析一下：
You attend an evening course in a school, but you find that the course is different from what is described on the course brochure. Write a letter to the school. In your letter,
1. explain the detail of evening course
2. explain the difference
3. suggest what actions school should take
关于这个题目，我们的思路可以是上课地点和原先的不一致。比如：The address is not the same as what the brochure says, which brings inconvenience to me as I have to take an extra 30 minutes by bus.
还可以说授课教师为兼职教师，并非承诺的全职教师，比如：The teachers are supposed to be full-time, but this is not the case, which violates the treaty in the brochure.
此外，我们还可以在课程本身设置上做文章，比如你原本报的是人力资源管理，结果上课的时候却发现内容主要是工商管理，如：As per the brochure, the school should provide HR course, however, to our big surprise, the teacher offers unrelated information which mainly discusses the management and business.
除了上述例子外，建议考生还可以根据不同题目，用不同思路进行拓展，比如实物我们可以从产品的外观，质量，性能，保质期入手；服务我们可以从软硬件设施，合同履行周期，场所变更等方面入手。
四、投诉理由4：送货问题
送货问题里最常见的考题是别人寄给你的一件物品或者包裹你迟迟未收到，在信件结构上和投诉质量低劣类似：
（一）表明投诉原因。
（二）陈述投诉内容，如物品的特征，邮寄的时间等，并指出由此而产生的后果。
（三）提出整改建议或者希望得到对方的赔偿或补偿。
让我们结合真题来分析下：Your mother sent you a parcel. But two months later you still have not received it. Write a letter to the post office. In your letter,
1. tell them when and where the parcel was sent
2. describe the contents in the parcel
3. say what you would like them to do
这类题目的写作思路首先是详细描述该包裹寄出的时间和地点，比如：The parcel is a cardboard box sent from Beijing on May 18th to my current address: 33 North Street, Toronto, Canada.
其次，需要说一下包裹的内容，并指出这些物品可能已经由于时间太长而损坏，比如：My mother enclosed some summer clothes and some Chinese specialties for me, including local dates. I doubt those dates must have been spoiled on the way for such a long time.
